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9 Best Ecommerce Chatbot Examples from Successful Brands

ecommerce chatbot

Usersopt in to receive these notifications from your store on Facebook Messenger. It’ll help you stand out in the customer’s mind when they go to shop for a similar product in the future. Plus, due to the higher open rates, users are more likely to view and even engage with these messages. Messenger bots can easily gather contact information (and consent) from users so you can reach out to them on other channels. Most users have their phone number and/or email linked to their Facebook account already. That means it takes just one tap for them to share that information with your bot.

While Insomnobot3000 might not be directly creating sales, it’s definitely driving brand awareness. Either way, the chatbot definitely engaged the British public, raised donations, and promoted the brand during it’s 6 week run. Through the bot, users can book a makeover appointment in their nearest Sephora store.

Commerce on your terms.

And yet again, a well-designed ecommerce chatbot template can help you be just that with automatic feedback collection at the end of every customer interaction. Your eCommerce chatbot can collect invaluable critical insights by simply conversing with them. An eCommerce chatbot bids farewell to all to-and-fro you typically go through with users in such situations. Whether it’s either of these OR updating your users when they come back looking for the status – your intelligent chatbot is ready to answer and automate such post-sales functions. This eCommerce chatbot is also a code-free chatbot, so implementing this chatbot on your website is easy.

ecommerce chatbot

Using Facebook’s click-to-Messenger ads, in some of these markets Lego has seen a 6X return on ad spend. The bot also helped LEGO to reduce their cost per conversion by 31% (vs. other conversion-based ads). LEGO’s chatbot helps shoppers tackle a difficult problem… choosing the right gift.

Ecommerce Chatbots: What They Are and Use Cases

Here’s how a Shopify chatbot can help your Shopify store increase conversions. They help you tempt your customers to make a purchase at the times when they are most likely to give in to the temptation. Today, many eCommerce companies rely on artificial intelligence and machine learning to understand the buying pattern of millions of users. This helps them build a successful marketing campaign and pitch products to the buyers accordingly.

  • You can then use that feedback to improve your operations and product.
  • Botsify supports team collaboration and workflows, enterprise Single Sign On and prototype preview across devices.
  • Chatbot transactions for ecommerce shops are projected to amount to $112 billion by 2023.
  • With AI in action, chatbots understand exactly what your customers need and make high-value product recommendations.

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